We’re excited to be launching a brand new Experience Centre in St James Quarter, Edinburgh in Spring 2021 and we’re looking for a completely new team to run it.
Our Experience Centres are our flagship stores, providing consumers with expert advice and hands-on demonstrations – truly bringing our products to life. We welcome both consumers and partners to come and experience the Miele brand and products every day. Our Experience Centres forge the link between dealers, consumers and Miele, by giving opportunities to close the sale either directly or through our partner network. Miele Experience Centres are different to normal stores, with lower footfall but higher value customer transactions. We strive to provide a premium experience for every consumer, whether they are kitting out an entire new kitchen, or dropping in to buy some replacement detergents for their washing machine.
We’re recruiting for an Experience Centre Manager who will lead their team to deliver a best-in-class brand and sales experience to both consumers and dealers. They will be responsible for delivering a sales, margin and P&L budget for the store, with the highest standard of retail execution. The store manager will be heavily involved in the creation of the strategy, but ultimately accountable for the way it is delivered and executed in store.
The successful candidate must have retail store management experience, ideally for a premium brand. They should be confident and capable when dealing with new and challenging situations, be proactive and adaptable to change with excellent planning, organisation and time management skills.
As a team manager, the successful candidate should be an experienced people leader with proven track record of motivating and developing employees, and creating succession plans for all roles within and ideally outside of their remit. As a kitchen appliance brand, experience of running cooking events is a bonus, but not essential.
What’s on Offer:
• Salary: £34,000 - £46,000 • Bonus scheme • 25 days holiday, plus bank holidays • Contributory pension scheme • Life assurance @ 4 x Salary if enrolled in pension scheme • Income protection scheme • Medicash Scheme – money back towards the cost of healthcare and wellness • Inspired Performance - reward and recognition portal • Eye-care voucher Scheme • Cycle to work scheme • Well-being activities including free access to massage and health therapist, yoga and singing group. • Substantial discount on company products • Financially incentivised employee referral scheme